Refund policy

REFUND & RETURN POLICY
At Maxx Labs, operated by I.H Distributions Ltd, we are committed to ensuring the quality and accuracy of all our products. Due to the nature of research peptides and related chemicals, we enforce strict guidelines regarding refunds and returns to protect product integrity and safety. By purchasing from [www.maxxlabs.co.uk], you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund & Return Policy.

1. General Policy

1.1. Research Use Only:
All products are sold strictly for laboratory and research purposes. Once an order has been shipped, we generally do not accept returns or exchanges unless the product is damaged, defective, or incorrect upon arrival.

2. Damaged, Defective, or Incorrect Items

2.1. Notification Window:
If you receive a damaged, defective, or incorrect item, you must notify us within 30 days of delivery by emailing contact@maxxlabs.co.uk.

2.2. Proof of Issue:
We may request photographic evidence and/or the return of the original item for inspection prior to issuing a refund or replacement.

2.3. Resolution:
Once the issue is verified, we will, at our discretion, either replace the product free of charge or issue a full refund to the original payment method.

3. Non-Returnable Items

3.1. Opened or Used Products:
Due to the sensitive nature of our products, we cannot accept returns on items that have been opened, used, or tampered with.

3.2. Custom or Special Orders:
Custom-compounded items or special-order products may not be eligible for return unless they are received in a damaged or incorrect state.

4. Refund Process

4.1. Refund Method:
All approved refunds will be processed back to the original payment method used at checkout.

4.2. Processing Time:
Please allow 5–10 business days for the refunded amount to appear in your account once the refund is confirmed.

5. Shipping Costs

5.1. Return Shipping:
If a return is requested by us, a prepaid return label may be provided. Otherwise, the customer is responsible for all return shipping costs.

5.2. Original Shipping Charges:
Shipping fees from the original order are generally non-refundable, except in cases where we have made an error (e.g., sent the wrong product).

6. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Continued use of our website or placing further orders after changes are posted constitutes acceptance of the updated policy.

Contact Information

For any questions or concerns regarding returns, refunds, or product issues, please contact:

📧 Email: contact@maxxlabs.co.uk
🏢 Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom